Jewel Rasa – Luxury Imitation Jewellery
At Jewel Rasa, every piece is crafted with precision and care to bring you a truly luxurious experience. While we hope every purchase delights you, we understand that rare issues may occur. Please review our policy below.
Can I Return or Exchange a Product?
Due to hygiene, safety, and the delicate nature of jewellery, we do not accept returns on worn, used, or handled items.
However, we offer a replacement or refund to the wallet if:
However, we offer a replacement or refund to the wallet if:
- You received an incorrect product
- The jewellery arrived damaged
- The item is defective
- Your order is incomplete
Damaged to the outer packaging or box will not qualify as product damaged.
How to Request a Return or Replacement
To raise a request, please contact us within 48 hours of delivery. Any request made after 48 hours will not be eligible for return or exchange.
You must provide the following:
You must provide the following:
- Your Order ID
- A proper, uncut unboxing video from every angle recorded during the FIRST unboxing (mandatory)
- Photos of the outer packaging (if damaged)
- A brief explanation of the issue
- Email: hello@jewelrasa.com
Once verified, we will proceed with the appropriate solution.
What Happens After Verification?
Based on the assessment, Jewel Rasa will initiate:
- A Replacement: If the product is incorrect, damaged, or defective
- A Refund to wallet: If the product is unavailable for replacement
Refund Timeline
Approved refunds to wallet will be processed within 7–10 business days.
What Is Not Eligible for Return/Refund?
- Used, worn, or tampered jewellery
- Items without original packaging, tags, or accessories
- Requests raised after 48 hours of delivery
- Missing or improper first-time unboxing video
- Items purchased during final sales, festive offers, combo deals, or heavy discounts (unless damaged/defective)
Return Shipping
- For incorrect or damaged items, Jewel Rasa will arrange a reverse pickup at no extra cost.
- If reverse pickup is unavailable in your area, we will guide you on self-shipping, and eligible courier charges will be reimbursed upon submission of valid proof.
Our Commitment to You
Your trust means everything to us. Jewel Rasa stands behind the quality and craftsmanship of every piece. We aim to handle all return and exchange requests with fairness, transparency, and prompt support.
If you are uncertain about a product before ordering, feel free to reach out—we are always here to help.
Need Help?
Jewel Rasa – Customer Support Email: hello@jewelrasa.com
